Terms of Service

Sissoni Pty Ltd (ABN 54 141 491 607) trading as Whyser Work

Last updated: 17 May 2026

1. About These Terms

These Terms of Service ("Terms") govern access to and use of the Whyser Work platform (whyser.work), operated by Sissoni Pty Ltd (ABN 54 141 491 607), trading as Whyser Work ("we", "us", "our"). Our registered office is at Maleny 4552.

By accessing or using the Whyser Work platform, you agree to be bound by these Terms. If you do not agree, you must not use the platform.

These Terms should be read alongside our Privacy Policy, which is available at whyser.work/privacy-policy.

2. Definitions

In these Terms:

"Platform" means the Whyser Work web application and all associated features, content, and services accessible at whyser.work
"Employer" means an organisation that has entered into a subscription agreement with us and whose authorised administrators access the platform on its behalf
"Employee" means an individual user added to the platform by an Employer
"User" means any person who accesses the platform, whether as an Employer administrator or Employee
"Subscription" means the paid access arrangement between us and an Employer
"Content" means all text, courses, frameworks, assessments, reports, recommendations, and other material made available through the platform
"User Data" means information uploaded, entered, or generated by Users through their use of the platform

3. Acceptance of Terms

Employers accept these Terms on behalf of their organisation when they activate a Subscription or permit employees to access the platform. The person accepting these Terms on behalf of an organisation warrants that they have authority to bind that organisation.

Employees accept these Terms when they create an account or first access the platform. Where an Employee is added by their Employer, continued use of the platform constitutes acceptance.

If you are under 18 years of age, you must not use the platform without the consent of your parent or guardian.

4. Account Access and Security

Each User is responsible for maintaining the confidentiality of their login credentials and for all activity that occurs under their account.

You must:

Provide accurate and complete information when creating your account
Notify us immediately at [email protected] if you become aware of any unauthorised use of your account
Not share your login credentials with any other person

We reserve the right to suspend or terminate any account where we reasonably believe credentials have been compromised or shared.

5. Subscriptions and Payment

5.1 Subscription tiers

Access to the platform is provided on a subscription basis. The features available depend on the subscription tier selected by the Employer. Current pricing and available tiers are available on request from [email protected].

5.2 Billing and payment

Subscriptions are billed monthly or annually in advance in Australian dollars (AUD), unless otherwise agreed in writing. Payment is due within 14 days of invoice unless otherwise specified. Annual subscriptions are offered at a discounted rate compared to the equivalent monthly billing period.

5.3 Late payment

If payment is not received by the due date, we reserve the right to suspend access to the platform until payment is made. We will provide reasonable notice before suspension.

5.4 Refunds

Subscription fees are non-refundable except where required by Australian Consumer Law. If you believe you are entitled to a refund, contact us at [email protected].

5.5 Price changes

We may change our subscription pricing from time to time. We will provide at least 30 days written notice of any price change before it takes effect at your next renewal.

5.6 Courses

Individual courses available through the platform may be purchased separately. Course purchases are subject to these Terms. Purchased course access is for the named individual or, where a team access option is selected, for the nominated team members within the Employer's organisation.

6. Employer Obligations

By activating a Subscription, the Employer agrees to:

Use the platform only for legitimate workplace culture, performance, and development purposes
Ensure that all Employees added to the platform have been informed that their data will be collected, processed, and stored in accordance with our Privacy Policy
Obtain any consents required by applicable law before adding Employees to the platform, including where the collection of psychosocial or wellbeing-related survey data is involved
Not add individuals to the platform without their knowledge
Ensure that access to Employee data is limited to authorised personnel within the organisation and is used appropriately and professionally
Comply with all applicable employment laws, privacy laws, and workplace health and safety obligations in connection with their use of the platform

The Employer is responsible for the accuracy of Employee data entered into the platform and for ensuring that departing employees have their access removed in a timely manner.

7. Acceptable Use

All Users must use the platform in a lawful, respectful, and appropriate manner. You must not:

Use the platform for any unlawful purpose or in violation of any applicable laws or regulations
Attempt to gain unauthorised access to any part of the platform or to another User's account
Upload or transmit any content that is harmful, defamatory, offensive, or in breach of any third party's rights
Use the platform to harass, intimidate, or discriminate against any individual
Attempt to reverse engineer, copy, or reproduce any part of the platform or its Content
Use automated tools, scripts, or bots to access or interact with the platform without our written consent
Resell, sublicense, or otherwise commercialise access to the platform without our written agreement

We reserve the right to suspend or terminate access for any User who breaches these acceptable use requirements.

8. Intellectual Property

8.1 Our Content

All Content made available through the Whyser Work platform - including but not limited to courses (Lead the Conversation, Leadership Intelligence, The Coaching Leader, Career Compass Program), coaching frameworks, survey instruments, assessment tools, AI-generated reports, and all associated written material - is owned by or licensed to Sissoni Pty Ltd and is protected by Australian and international copyright law.

Nothing in these Terms grants you any ownership of or licence to our Content beyond the right to access and use it for your own personal or internal organisational purposes during your active Subscription.

You must not copy, reproduce, distribute, publish, or create derivative works from our Content without our prior written consent.

8.2 Your Data

You retain ownership of User Data that you or your Employees enter into the platform. By using the platform, you grant us a limited licence to use that data to provide our services to you, including generating reports and AI-assisted insights.

We do not use your User Data for any purpose beyond those described in these Terms and our Privacy Policy.

8.3 Feedback

If you provide us with feedback, suggestions, or ideas about the platform, we may use that feedback freely to improve our services without any obligation to you.

9. AI-Generated Content

The Whyser Work platform uses artificial intelligence to generate culture reports, performance insights, KPI suggestions, and recommendations. By using these features, you acknowledge that:

AI-generated content is produced based on data entered into the platform and is intended as a decision-support tool only
AI-generated content does not constitute professional HR, legal, psychological, financial, or other professional advice
You are responsible for independently evaluating any AI-generated content before acting on it
AI outputs may occasionally contain errors or inaccuracies and should not be relied upon as the sole basis for employment or personnel decisions

We do not accept liability for decisions made in reliance on AI-generated content without appropriate human review.

10. Third-Party Services

The platform integrates with or links to third-party services including coaching directories, external learning providers, and assessment tools. We are not responsible for the content, availability, or privacy practices of any third-party service.

Links to external services are provided for convenience only and do not constitute endorsement by Whyser Work.

11. White Label Arrangements

Organisations wishing to access the Whyser Work platform under a white label or embedded arrangement - for example, as an add-on to an existing HR information system - must enter into a separate white label agreement with us. Standard subscription terms do not extend to white label or resale arrangements. To enquire, contact [email protected].

12. Disclaimer of Warranties

The platform is provided on an "as is" and "as available" basis. We do not warrant that the platform will be uninterrupted, error-free, or completely secure.

To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes any rights you may have under the Australian Consumer Law that cannot be excluded by contract.

13. Limitation of Liability

To the maximum extent permitted by law, our total liability to you for any claim arising out of or in connection with these Terms or your use of the platform will not exceed the total subscription fees paid by you in the 12 months preceding the event giving rise to the claim.

We will not be liable for any indirect, incidental, special, consequential, or punitive loss or damage, including loss of profits, loss of data, or business interruption, even if we have been advised of the possibility of such loss.

Nothing in these Terms limits our liability for fraud, death, or personal injury caused by our negligence, or for any liability that cannot be limited under Australian Consumer Law.

14. Indemnification

You agree to indemnify and hold harmless Sissoni Pty Ltd, its directors, employees, and agents from any claims, damages, losses, or costs (including reasonable legal fees) arising out of:

Your breach of these Terms
Your use of the platform in a manner that violates any applicable law
Any claim by an Employee that their personal information was collected or used without appropriate consent by their Employer

15. Termination

15.1 By you

Employers may terminate their Subscription at any time by providing 30 days written notice to [email protected]. No refund will be provided for any unused portion of a prepaid annual Subscription unless otherwise agreed. Monthly subscribers may cancel at any time with 30 days notice, with no further billing after the final period.

15.2 By us

We may suspend or terminate your access to the platform immediately if:

You breach any material provision of these Terms and fail to remedy the breach within 7 days of written notice
You fail to pay any amount due and payable within 14 days of a payment reminder
We are required to do so by law

15.3 Effect of termination

On termination, your right to access the platform ceases immediately. User Data will be retained for 12 months following termination and then permanently deleted, in accordance with our Privacy Policy. You may request a copy of your User Data before deletion by contacting [email protected].

16. Governing Law

These Terms are governed by the laws of Queensland, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Queensland for any dispute arising under these Terms.

We encourage you to contact us at [email protected] in the first instance to resolve any dispute informally before commencing legal proceedings.

17. Changes to These Terms

We may update these Terms from time to time. We will provide at least 14 days notice of any material changes by email or by posting a notice on the platform. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated Terms.

18. Contact Us

Sissoni Pty Ltd trading as Whyser Work

ABN 54 141 491 607

Maleny 4552

[email protected]

whyser.work